Shop Rate: $175/hr

3 dyno pulls (no tuning) $300 flat rate

Dyno tuning with our tuner $275/hr

Dyno tuning with your tuner $175/hr

Refund and Returns Policy

Returns and Refund Policy for [Your Ecommerce Website]

Effective Date: [Date]

At [Your Ecommerce Website], we are committed to providing our customers with a seamless shopping experience. We understand that sometimes you may need to return a product or request a refund. This Returns and Refund Policy outlines our procedures to ensure your satisfaction and to clarify the terms and conditions of returns and refunds.

1. Eligibility for Returns and Refunds:

We accept returns and refunds for eligible products under the following conditions:

1.1. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team within [number of days, e.g., 7 days] of receiving your order.
  • We will require clear photos or videos of the damaged or defective item(s) to process your claim.
  • Once approved, we will offer a replacement or a full refund, including shipping fees.

1.2. Incorrect Product or Order:

  • If you receive the wrong product or an incorrect order, please notify us within [number of days, e.g., 7 days] of receiving your order.
  • We will arrange for the correct product to be sent to you, or if preferred, we will provide a full refund, including shipping fees.

1.3. Product Not as Described:

  • If the product you receive is significantly different from its description on our website, please contact us within [number of days, e.g., 30 days] of receiving your order.
  • We will assess the situation and may offer a replacement or a full refund, including shipping fees, at our discretion.

2. Return and Refund Process:

2.1. Contact Customer Support:

  • To initiate a return or refund request, please contact our customer support team through [contact details, e.g., email or phone].

2.2. Provide Necessary Information:

  • When contacting us, please provide the following information:
  • Your order number
  • Details of the product(s) to be returned or refunded
  • Reason for the return or refund request
  • Clear photos or videos, if applicable

2.3. Approval and Instructions:

  • Our customer support team will review your request and provide further instructions on how to proceed.
  • In case of approved returns, we will provide you with a return shipping label or instructions for returning the product.

2.4. Return the Product:

  • Please ensure that the product is securely packaged and returned in its original condition, including all accessories and packaging materials.

2.5. Refund Processing:

    • Once we receive the returned product and inspect it, we will process your refund.
    • Refunds will be issued to the original payment method used during the purchase.

3. Exclusions:

Please note that certain items may not be eligible for returns or refunds, including but not limited to:

  • Products that have been used, damaged due to misuse, or are not in their original condition.
  • Products with missing parts or accessories.
  • Items marked as non-returnable or final sale on our website.

4. Shipping Costs:

4.1. Return Shipping Costs:

  • If the return is due to our error (e.g., damaged product, incorrect item), we will cover the return shipping costs.
  • If the return is not due to our error (e.g., changed mind), the customer will be responsible for the return shipping costs.

4.2. Refund of Shipping Fees:

  • If a refund is issued, shipping fees paid by the customer during the initial purchase may be refunded, depending on the reason for the return.

5. Contact Information:

If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer support team at [contact details, e.g., email or phone].

[Your Ecommerce Website] reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Last Updated: [Date]